E-Services Platforms & Workflows
Commerce services in your pocket, with an AI co-pilot.
An official commerce-services mobile app — a single window for government services with an integrated AI assistant.
Overview
A commerce and industry ministry needed a citizen-first mobile experience. We built an official mobile app with an embedded AI assistant that guides users through forms and applications.
Challenges
What we had to solve.
Challenge 01
Service discoverability
The ministry offers dozens of services.
Challenge 02
Form complexity
Conditional fields, document uploads.
Challenge 03
AI guidance
Users need conversational guidance.
Challenge 04
Bilingual UX
AR + EN equally polished.
Solutions
What we built.
Solution 01
Single-window app
All the ministry's services in one app.
Solution 02
AI assistant
Finds the right service, fills forms.
Solution 03
Smart forms
Conditional fields, document upload, validation.
Solution 04
Bilingual experience
Full AR + EN with seamless switching.
Implementation
From kickoff to launch.
01
Service inventory
Catalog of services to digitize.
02
UX design
Single-window mobile UX, AI chat.
03
Build
Native mobile, AI assistant, backend integration.
04
Testing
User testing with citizens.
05
Launch
App store and government rollout.
Impact
Results that matter.
AI
Conversational
Single-window
All services
Mobile
iOS + Android
AR/EN
Bilingual
Citizen-first
User-centered
Technology Stack
Built with the right tools.
iOS Native
Android Native
Azure OpenAI
.NET Backend
AR/EN
More work
Other case studies.
Explore the outcome
in full.
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