Civil Aviation Services Platform
A complete digital services platform for a civil aviation authority — integrated services across travel, cargo, crew and complaints.
A civil aviation authority needed to digitize its key public-facing services. We delivered five integrated sub-services sharing a common authentication, payment and audit layer.
What we had to solve.
Five distinct services
Each with different stakeholders, forms, approval flows.
Aviation compliance
Strict aviation regulatory standards.
Multi-stakeholder
Airlines, ground handlers, citizens, businesses, the authority's staff.
Document handling
Multiple documents, certificates, approvals per application.
What we built.
Travel & Cargo permits
Application, document upload, payment, certificate issuance.
Cabin Crew certification
Registration, license issuance, renewals.
Complaints management
Citizen complaints portal with case tracking.
Flight permits
Non-scheduled and scheduled flight applications.
From kickoff to launch.
Results that matter.
Integrated services
Single login
Replaces paper
Full tracking
Bilingual
Built with the right tools.
Other case studies.
Explore the outcome
in full.
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