AI Assistants & Digital Humans
A digital service assistant, answers in seconds.
An AI digital assistant for a national retirement and social-insurance authority.
Overview
A retirement and social-insurance authority wanted a friendlier path to its services. We delivered an AI digital assistant that answers questions and guides users across Arabic and English.
Challenges
What we had to solve.
Challenge 01
Beyond chatbots
Text chatbots feel transactional.
Challenge 02
25 e-services
The digital assistant needs to query account info securely.
Challenge 03
Bilingual fluency
AR + EN equally.
Challenge 04
Realistic embodiment
Avatar must feel real.
Solutions
What we built.
Solution 01
3D avatar
Photorealistic with phoneme-driven lip-sync.
Solution 02
Voice + text input
Speak or type; the digital assistant responds.
Solution 03
25 API integrations
The digital assistant queries 25 e-services securely.
Solution 04
Bilingual AR/EN
ASR, NLU, response generation, TTS all bilingual.
Implementation
From kickoff to launch.
01
Concept
Avatar design, voice, personality.
02
3D character
Real-time rendering pipeline.
03
Voice + NLU
Bilingual ASR, NLU, TTS.
04
API integrations
Connecting 25 e-services.
05
Launch
Citizen-facing deployment.
Impact
Results that matter.
Digital human
3D avatar
25
E-services
AR/EN
Bilingual
Voice+text
Multimodal
Public
Citizen service
Technology Stack
Built with the right tools.
3D Avatar
Real-time Lip-sync
Azure Speech
Azure OpenAI
REST APIs
AR/EN
More work
Other case studies.
Explore the outcome
in full.
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