Applab partnered with the Qatar Olympic Committee (QOC) to develop an AI multi-avatar platform designed to enhance digital interaction and streamline access to information across web and kiosk channels.
This AI-powered solution introduces an interactive experience where users can receive real-time, accurate responses about QOC services and sports events through digital human avatars.
Built on Microsoft Azure, the AI multi-avatar platform provides a scalable and secure interaction layer that reduces reliance on manual support while significantly improving user engagement.
QOC faced challenges in delivering consistent, real-time information to visitors across multiple touchpoints.
Key challenges included:
These limitations made it difficult to deliver a modern, responsive digital experience and increased operational overhead.
Applab developed an AI multi-avatar platform that combines conversational AI, digital human interaction, and cloud infrastructure into a unified solution.
AI-Powered Avatar Assistant
Human-like avatars deliver natural, real-time conversational responses.
Multi-Channel Deployment
The AI multi-avatar platform is deployed across kiosk devices and web platforms, ensuring a seamless user experience.
Conversational AI Engine
Context-aware responses powered by advanced AI models and integrated data sources.
Cloud-Native Architecture
Built on Microsoft Azure to ensure scalability, high availability, and secure data handling.
Backend Integration
API-driven integration ensures accurate and up-to-date information delivery.
The platform was developed through a structured, iterative approach:
Requirement Analysis
Defining user journeys, interaction scenarios, and system requirements.
Development & Integration
Building the AI assistant and integrating with backend systems and data sources.
Testing & Optimization
Enhancing avatar realism, response accuracy, and system performance.
Deployment
Rolling out the solution across web and kiosk environments.
Close collaboration between Applab, QOC, and Microsoft ensured a high-performance, scalable, and user-centric solution.
The AI multi-avatar platform significantly improved user interaction and operational efficiency.
Key results include:
Up to 90% faster response times
60–70% reduction in manual workload
40–60% reduction in operational costs
50%+ increase in user engagement
24/7 AI-powered support with high availability
Microsoft Azure – Cloud infrastructure and hosting
Azure AI Services – Speech, avatar, and AI capabilities
OpenAI models – Conversational intelligence
Web & Kiosk Integration – Multi-channel deployment
API architecture – Data integration and management
The AI multi-avatar platform transformed how QOC delivers information by replacing manual support with an intelligent, AI-driven interaction model.
Key benefits include:
The AI multi-avatar platform is designed to evolve with future digital initiatives.
Planned enhancements include:
Explore how we built a unified platform to streamline service workflows for QOC.
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